IT Support Services
We Redefine Tech-Support to Ensure Unstoppable Growth for Our Clients
Reliable IT Isn't Optional, It's the Core of Your Business
At Tiger Technology and Logistics, we don’t believe in band-aid tech support. We design, deploy, and manage IT systems with the seriousness you bring to your business. Whether you’re managing a growing retail chain, coordinating field teams in government departments, or overseeing sensitive data in a healthcare office, you need more than just a quick fix, you need an IT partner.
Our approach? Understand how you work, then build technology that keeps you working securely, efficiently, and with room to scale. And when things go wrong? We’re already a step ahead, preventing downtime before you even notice.
Designed Around Your Work, Not Ours
We don’t believe in one-size-fits-all support plans. Every business has different needs, different software, different network designs, and different levels of urgency. So, we start with a deep understanding of how your organization operates and tailor our services accordingly.
Here's how we typically engage:
Discovery & Assessment
We begin by thoroughly reviewing your environment, physical and digital, to understand:
- Current system performance and pain points
- Security posture and vulnerabilities
- Device inventory, usage patterns, and risks
- Network structure and internet reliability
- End-user workflows and collaboration needs
Solution Planning
After understanding the environment, we craft a solution that addresses both immediate issues and long-term scalability. This might include:
- Replacing or repurposing aging hardware
- Upgrading or fine-tuning firewalls and switches
- Reorganizing the wireless infrastructure for performance
- Implementing tools for remote support and monitoring
- Adjusting configurations to strengthen security layers
Installation & Deployment
From setting up cloud environments to replacing a dozen desktop systems in a single night, we handle deployments of all scales:
- Servers, desktops, and laptops (Windows/Mac)
- VoIP phone systems and mobile device integration
- Switches, routers, access points, and Cisco Meraki devices
- Smart office equipment and multifunction printers
Everything is appropriately labeled, documented, tested, and handed over, with full walkthroughs for your team.
Ongoing Support
This is where most IT providers disappear. We don’t. We offer:
- On-site and remote support (with after-hours availability)
- Regular patching, firmware updates, and security audits
- Antivirus, antimalware, and vulnerability scanning
- Help desk with real humans who already know your setup
Emergency response when downtime isn’t an option
We're Not New at This
We’ve handled:
- Over 300 field service jobs across the US
- Long-term support contracts with local governments (e.g., Shelby County)
- Technology deployment and support for national distributors like Ingram Micro
- High-pressure jobs in hospitals, schools, and municipalities, all completed with 5-star ratings on Field Nation, WorkMarket, and Barrister Global Services
Specialized IT Capabilities
Here’s a deeper look at our technical scope, especially within the Cisco ecosystem:
- Network Assessments (performance, redundancy, and load)
- Wired/Wireless Network Design with Cisco Meraki and Catalyst switches
- Remote Monitoring & Management using RMM tools
- Firewall Deployment & Threat Defense (ASA, Fortinet, Meraki)
- VPN Setup & Remote Access for hybrid and field teams
- Microsoft 365, Azure, and AWS support
- Cloud migrations and hybrid configurations
- VoIP and telephony integration
- Cable certification and structured cabling
- Compliance-ready setups for HIPAA, SOC 2, and others
Certified and Vendor-Aligned
We back our services with vendor-recognised expertise:
- Cisco CMNA (Meraki) and CCNP (Network Professional)
- CompTIA Network+ Certified Engineers
- Microsoft M365 & Azure Fundamentals
- AWS Certified Cloud Practitioner
We work directly with:
- Cisco for network gear and threat protection
- HP and Dell for business-grade hardware
- Microsoft for M365, Defender, Intune, and Teams integrations
Industries We Serve
We don’t limit ourselves to one vertical because IT is everywhere. Here’s where we make the most impact:
Retail chains needing reliable Wi-Fi, POS systems, and device uptime
Government and municipalities requiring certified, vetted field techs
Legal and accounting firms focused on data security and uptime
Home offices and small businesses building secure cloud-connected environments
Healthcare offices with sensitive data and compliance constraints
Why Clients Stay with Tiger Technology and Logistics
We’re not just another MSP. We’re the ones who:
- Call you before your system crashes
- Finish jobs without leaving loose cables or loose ends
- Talk like humans, not tech jargon machines
- Know your setup so you don’t have to repeat yourself every time you call
And we never ghost you after the invoice is paid.
Ready to Get Serious About Your IT?
Don’t let your technology be the bottleneck. Whether you need help launching a new office, securing your network, or just getting better day-to-day support, we’re ready.
Book a Consultation
Let’s talk about your business, your systems, and how we can help keep everything running the way it should.